Shipping policy
1. Return Eligibility
We accept returns within 30 days of delivery under the following conditions:
- Items must be unused, unworn, and in original condition
- All original packaging, tags, and accessories must be included
- Proof of purchase is required
Items that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Customized or personalized products
- Items marked as non-returnable at the time of purchase
3. Return Process
To start a return, please follow these steps:
- Contact our support team at [your-email@example.com]
- Provide your order number and reason for return
- Wait for return approval and instructions
- Ship the item back to the provided return address
- Once received and inspected, your refund will be processed
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Once your return is received and inspected:
- Refunds will be issued to your original payment method
- Processing time is 5–10 business days after approval
- Original shipping fees are non-refundable
If you have not received your refund yet, please check with your bank or payment provider first.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 7 days of delivery
- Provide photos of the issue
- We will offer a replacement or full refund at no additional cost
6. Exchanges
We only replace items if they are:
- Defective or damaged
- Incorrect items received
For size or preference changes, please request a return and place a new order.
7. Order Cancellation
Orders can only be canceled within 12 hours of purchase, before processing begins.
Once an order has been processed or shipped, it cannot be canceled.